This Privacy Policy describes how QGo Technologies d.o.o. ("QGo", "we", "us") collects, uses, and protects your personal data when you use the QGo mobile application and website. By using our services, you agree to the terms of this Privacy Policy.
The data controller responsible for your personal data is QGo Technologies d.o.o. You can contact us at privacy@qgoapp.com.
We collect the following personal data when you register and use QGo:
Account data: name, email address, phone number.
Payment data: payment method details (processed securely by our payment partners; we do not store full card numbers).
Usage data: fueling history, transaction records, app activity logs.
Device data: device type, operating system, IP address, app version.
Location data: approximate location to find nearby stations (only when permission is granted).
We use your personal data to:
— Provide and operate the QGo fueling service.
— Process payments and send transaction confirmations.
— Send service notifications and account-related messages.
— Improve our application and services through anonymised analytics.
— Comply with legal obligations.
— Send marketing communications (only with your explicit consent, which you may withdraw at any time).
We process your personal data on the following legal bases under GDPR:
— Contract performance: processing necessary to provide the QGo service.
— Legitimate interests: improving our services and preventing fraud.
— Legal obligation: compliance with applicable laws.
— Consent: for marketing communications and optional features.
We do not sell your personal data. We may share data with:
— Payment processors to handle transactions securely.
— Gas station partners to fulfil your fueling requests.
— Service providers (hosting, analytics, customer support tools) who process data on our behalf under data processing agreements.
— Authorities when required by law.
We retain your personal data for as long as your account is active or as required by law. Transaction records may be kept for up to 7 years for accounting and legal purposes. After account deletion, personal data is permanently erased within 30 days, except where retention is legally required.
Under GDPR, you have the following rights:
— Access: request a copy of your personal data.
— Rectification: correct inaccurate or incomplete data.
— Erasure: request deletion of your data ("right to be forgotten"). See our Account Deletion page.
— Restriction: limit how we process your data.
— Portability: receive your data in a structured, machine-readable format.
— Objection: object to processing based on legitimate interests.
— Withdraw consent: withdraw consent for marketing at any time.
To exercise your rights, contact us at privacy@qgoapp.com.
Our website uses cookies to ensure functionality and analyse traffic. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for the site to function.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted (HTTPS/TLS) connections.
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or by email. The date of the latest revision is shown at the bottom of this page.
For privacy-related questions or to exercise your rights, contact us at:
privacy@qgoapp.com
Last updated: June 2025